Refund and Returns Policy

Last Updated: 16/08/2026

This Refund and Return Policy applies to purchases made through the websites of Neutralife Healthcare and Biopraxis Labs (each referred to as “the Company,” “we,” “us,” or “our,” as applicable to the respective brand/website through which the order was placed). Customer satisfaction is important to us, and this policy explains the terms under which returns, exchanges, and refunds are accepted for products purchased through our websites, https://neutralifehealthcare.com/. By placing an order with us, you agree to this Policy.

1. Return Eligibility

  • Returns are accepted within 7 days from the date of delivery.
  • To be eligible for a return, the product must be:
    • Unused, unopened, and in its original packaging with all seals, labels, and tags intact
    • Accompanied by the original invoice/order confirmation
    • Free from any signs of tampering or damage caused by the customer

1.1 Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned once delivered, unless received damaged, defective, or incorrect:

  • Opened or used healthcare, wellness, or personal care products
  • Products with broken seals or tampered packaging
  • Items marked as “non-returnable” on the product page
  • Products purchased under bulk or private-label/third-party manufacturing orders (governed separately by the applicable manufacturing agreement)

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery, along with photographs/video of the product and packaging.
  • We will verify the issue and, upon confirmation, offer a replacement, repair, or full refund at no additional cost to you.
  • Please do not discard the original packaging until the issue is resolved, as it may be required for verification or courier pickup.

3. How to Initiate a Return

  1. Contact our customer support team at info@neutralifehealthcare.com or 7784084072 within the eligible return window, quoting your order number and the brand (Neutralife Healthcare or Biopraxis Labs) under which the order was placed.
  2. Our team will review your request and, if approved, share instructions for returning the product (including pickup arrangement, if applicable).
  3. Pack the product securely in its original packaging along with the invoice.
  4. Hand over the product to the assigned courier partner or ship it to the address provided by our team.

4. Refunds

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7 business days.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer/UPI to the details provided by you.
  • Shipping charges (if any) are non-refundable, except in cases where the return is due to our error (damaged, defective, or incorrect item).
  • Refund processing times may vary depending on your bank or payment provider.

5. Exchanges

  • Exchanges are subject to product availability.
  • If you wish to exchange a product for a different variant/size, please contact our customer support team within the eligible return window.
  • If the exchanged product’s value differs from the original, the price difference will be charged or refunded accordingly.

6. Cancellations

  • Orders can be cancelled before they are shipped by contacting our customer support team or through your account on the website (if available).
  • Once an order has been shipped, it cannot be cancelled but may be eligible for return as per this policy upon delivery.
  • Bulk, custom, or private-label/third-party manufacturing orders may not be eligible for cancellation once production has commenced; specific cancellation terms will be outlined in the applicable purchase/manufacturing agreement.

7. Return Shipping Costs

  • If the return is due to our error (wrong item, defective, or damaged product), we will bear the return shipping costs.
  • If the return is due to a change of mind or customer-related reasons (where applicable), the customer will be responsible for return shipping costs, unless otherwise stated.

8. Non-Delivery or Lost Shipments

If your order has not been delivered within the expected delivery window, please contact us at [Insert Contact Email]. We will investigate with our courier partner and, if the shipment is confirmed lost, offer a replacement or full refund.

9. Regulatory Compliance (Third-Party Manufacturing Orders)

For products manufactured under private-label or bulk manufacturing arrangements (applicable to both Neutralife Healthcare and Biopraxis Labs), returns and refunds — including for formulation, healthcare, or regulatory compliance issues — will be governed by the terms of the specific manufacturing/supply agreement executed between the parties, in addition to this Policy.

10. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to the relevant brand team:

Neutralife Healthcare / Biopraxis Labs

Email: info@neutralifehealthcare.com Phone: 7784084072 Address: Rai, Sonipat, Haryana, India, 131028

This Refund and Return Policy is subject to the applicable Terms and Conditions and Privacy Policy of the respective brand and is governed by the laws of India.