Last Updated: 16/08/2026
Biopraxis Labs is engaged in the manufacturing and supply of healthcare, wellness, and personal care/pharmaceutical products, including as a third-party manufacturer for other brands, and operates an e-commerce platform at https://neutralifehealthcare.com/ . This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or use our services.
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.
1. Information We Collect
We may collect the following categories of information:
1.1 Information You Provide to Us
- Name, email address, phone number, and postal/shipping address
- Billing and payment information (processed through secure third-party payment gateways)
- Account login credentials (username and password)
- Order history and product preferences
- Communications with our customer support team, including queries, feedback, and complaints
- Information submitted through contact forms, newsletter sign-ups, or promotional sign-ups
- For business/manufacturing inquiries: company name, GST/business registration details, product formulations, specifications, and other information required to process bulk or private-label manufacturing orders
1.2 Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, click patterns, and referring website
- Cookies and similar tracking technologies (see Section 6)
- Approximate geographic location based on IP address
1.3 Information from Third Parties
- Information from payment processors, logistics/courier partners, and marketing platforms
- Information from social media platforms if you interact with us through those channels
2. How We Use Your Information
We use the information collected for purposes including the following:
- Processing and fulfilling orders, including manufacturing, packaging, and shipping
- Creating and managing your account
- Communicating with you about orders, order status, and customer support
- Sending promotional offers, newsletters, and marketing communications (with an opt-out option)
- Improving our Website, products, and services
- Fraud prevention, security, and legal compliance
- Managing third-party manufacturing/private-label contracts, including product formulation, specification, and quality/compliance documentation
- Complying with applicable laws, regulations (including drug/cosmetic manufacturing regulations where applicable), and government requests
3. Legal Basis for Processing
We process your personal data based on:
- Your consent
- The necessity to perform a contract with you (e.g., processing your order)
- Compliance with legal obligations
- Our legitimate business interests, provided these do not override your rights
4. Sharing and Disclosure of Information
We do not sell your personal information. We may share information with:
- Service providers: payment gateways, courier/logistics partners, IT and hosting providers, marketing and analytics vendors
- Manufacturing/business partners: where necessary to fulfill private-label or bulk manufacturing orders, limited to what is required for that purpose
- Regulatory authorities: where required for compliance with applicable drug, cosmetic, or healthcare product regulations, or by law, court order, or government request
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
All third parties are required to protect your information and use it only for the purposes specified.
5. Data Security
We implement reasonable technical and organizational measures — including SSL encryption, secure servers, and restricted access controls — to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and login details
- Analyze site traffic and usage patterns
- Deliver relevant advertising
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functionalities.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including for order processing, legal, accounting, regulatory, or reporting requirements, after which it is securely deleted or anonymized.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for marketing communications at any time
- Object to or restrict certain processing of your data
To exercise these rights, contact us at [Insert Contact Email].
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
10. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information.
11. International Data Transfers
If your information is transferred outside your country of residence (including for manufacturing, logistics, or hosting purposes), we take steps to ensure it is protected in accordance with this Policy and applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Biopraxis Labs Email: info@neutralifehealthcare.com Phone: 7784084072 Address: Rai, Sonipat, Haryana, India 131028
This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, and other applicable regulations.